EJSolutions Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, or contact us regarding carpet cleaning, window cleaning, trauma, biohazard, or RTA cleaning services.

We may collect the following personal data:

• Contact Information: Name, email address, phone number, and postal address.
   
• Service Information: Details about the cleaning services you request, including property information.
   
• Payment Information: Billing details necessary to process payments (handled securely via third-party payment providers).
   
• Usage Data: IP address, browser type, pages visited, and other analytics data when you use our website.
   
• Communication Data: Information you provide when contacting us via phone, email, or contact forms.
   

We use your personal information for the following purposes:

• To provide and manage our cleaning services (carpet, window, trauma, biohazard, and RTA cleaning).
   
• To respond to inquiries and provide customer support.
   
• To process payments and manage billing.
   
• To comply with legal obligations, including health and safety regulations.
   
• To improve our services, website, and marketing communications (if you have opted in).
   

We process your personal data under the following lawful bases:

• Contractual Necessity: To provide the services you request.
   
• Legitimate Interests: For business operations, customer support, and service improvement.
   
• Consent: Where you have explicitly agreed to receive marketing communications.
   
• Legal Obligation: To comply with UK law and regulatory requirements.
   

We may share your personal information with:

• Service Providers: For payment processing, IT support, or professional services.
   
• Regulatory Authorities: When required by law or to protect health and safety.
   
• Third-Party Partners: Only if you have consented or it is necessary for the provision of services.
   

We do not sell or rent your personal information to third parties.

We retain your personal data only as long as necessary for the purposes for which it was collected, to comply with legal obligations, and to resolve disputes or enforce agreements. Generally:

• Service records and invoices: 6 years (for tax purposes)
   
• Marketing and communications: Until you unsubscribe or withdraw consent
   

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Request correction or erasure of your data
   
• Object to processing for marketing or legitimate interests
   
• Request data portability
   
• Withdraw consent at any time
   

To exercise your rights, contact us at info@ejcleaningsolutions.co.uk.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption, and access control procedures.

Our website uses cookies and analytics tools to enhance user experience, track website performance, and improve services. You can manage your cookie preferences in your browser settings.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.